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Banking, Insurance, Financial Services & Technology

FINANCIAL SERVICES

Our financial services expertise spans multiple areas, including banking, wealth management, mortgage services, insurance, and technology. We have been supporting financial services organizations for more than 13 years, helping to drive millions of dollars of cost reduction and revenue opportunities in sales, services, and back-office support.

Our experience includes work in risk management, credit processes, commercial and residential lending, financial software development, retail banking, niche financing (peer to peer), call center productivity, business continuity, securitization, accounting services, governance, audit (internal and external), forecasting, corporate services (HR, IT, Legal, Facilities, Research, Customer Care, Archiving, Vendor Management, Marketing), P&C insurance, and client acquisition.

BANKING

 With implementation of the Dodd- Frank act and other regulatory changes, many banks are now shifting their focus to improving operational efficiency. The objective of a Lean banking approach is to identify areas of waste and inefficiency within your organization and then apply proven methodologies to generate solutions with the customer as the primary focus and the associate providing the services as the secondary focus.  Simply said, “Bad process trumps good people”.  There is also increased focus on automation in the Banking sector. NLP focuses on using Lean principles to create good processes that can then be automated thereby saving the Bank millions in work-arounds and failed software implementations.

Lean is about creating value for customers with fewer resources. The end goal is to provide value to the customer through processes with zero waste. Waste, in this context, refers to eliminating anything that does not provide value to the customer “in their eyes” leaving only what the customer is willing to pay for and that those processes are done right the first time.

NLP applies Lean using the Toyota Production System model as it was meant to be applied. A common misconception is that lean is suited for manufacturing only. We do not believe that to be true. We have proven that Lean applies in every business and every process. Rather than being a cost reduction program, it is a way of thinking and acting for an entire organization. The intent is to increase value for the customer while enabling the associate providing that value to do so in the most efficient way possible. Respect for the associate is paramount in a properly facilitated Lean implementation. Sustainability of change comes from involving associates in the creation of those processes to provide value to the customer.

NEXT LEVEL Partners®, LLC will help you to increase customer value and internal efficiency in:

  •     Mortgage Origination and Servicing
  •     Commercial Lending
  •     Risk and Credit Management
  •     Retail Banking
  •     Facilities Management
  •     Securitization
  •     Governance
  •     Audit
  •     Accounting
  •     Forecasting
  •     Marketing
  •     Corporate Service and Support

NEXT LEVEL Partners®, LLC has successfully lead Lean Transformations in Banking and trained hundreds of banking associates to create customer value and eliminate waste. Connect with us to learn more about how we can help you to do the same.

INSURANCE

With the passage and implementation of the Affordable Care Act along with other regulatory measures insurance companies are operating in more and more complex risk environments. Mergers and consolidations are driving higher economies of scale along with the increased use of Big Data and advanced analytics to understand risk. However, the application of Big Data alone does not prepare a company to meet changing market and customer demands. Efficient business processes that drive customer value are the keys to survival. The objective of a Lean approach is to identify areas of waste and inefficiency within your organization and then apply proven methodologies to generate solutions with the customer as the primary focus and the associate providing the services as the secondary focus.  Simply said, “Bad process trump good people”. Lean is about creating value for customers with fewer resources. The end goal is to provide value to the customer through processes with zero waste. Waste, in this context, refers to eliminating anything that does not provide value to the customer “in their eyes” leaving only what the customer is willing to pay for and that those processes are done right the first time.

NEXT LEVEL Partners®, LLC applies Lean using the Toyota Production System model as it was meant to be applied. A common misconception is that lean is suited for manufacturing only. We do not believe that to be true. We have proven that Lean applies in every business and every process. Rather than being a cost reduction program, it is a way of thinking and acting for an entire organization. The intent is to increase value for the customer while enabling the associate providing that value to do so in the most efficient way possible. Respect for the associate is paramount in a properly facilitated Lean implementation. Sustainability of change comes from involving associates in the creation of those processes to provide value to the customer.

NLP will help you to increase customer value and internal efficiency in:

  • Risk Management
  • Underwriting Services
  • Quoting
  • Policy Issuance
  • Claims Administration
  • G&A Management
  • Broker Support
  • Governance
  • Recovery Audit Services
  • Accounting
  • Forecasting
  • Marketing
  • Corporate Service and Support

NEXT LEVEL Partners®, LLC has successfully led Lean engagements in Insurance and trained hundreds of insurance associates to create customer value and eliminate waste. Connect with us to learn more about how we can help you to do the same.

Technology

Our technology services expertise spans multiple areas, including banking, wealth management, insurance, government, manufacturing, hospitality, food and beverage, restaurant operations, health care, retail services, distribution, agriculture, pharmaceuticals, cloud, and outsourcing services. We have been supporting technology organizations for more than 13 years, helping to drive millions of dollars of cost reduction and revenue opportunities in sales, services, and back-office support.

NEXT LEVEL Partners®, LLC application of Lean in Information Technology services enables organizations to deliver more effective and efficient services at a lower cost. NLP implementation of proven Lean principles are resulting in business growth, service level improvement, and operational cost reduction while keeping the creation of value for the customer as the primary objective. The objective of a Lean approach is to identify areas of waste and inefficiency within your organization and then apply proven methodologies to generate solutions with the customer as the primary focus and the associate providing the services as the secondary focus.  Simply said, “Bad process trump good people”. Lean is about creating value for customers with fewer resources. The end goal is to provide value to the customer through processes with zero waste. Waste, in this context, refers to eliminating anything that does not provide value to the customer “in their eyes” leaving only what the customer is willing to pay for and that those processes are done right the first time.

NLP will help you to increase customer value and internal efficiency in:

  • Alignment of business processes with new technology
  • Effectively Identifying customer needs in software development
  • Developing meaningful metrics
  • Governance
  • Accounting
  • Forecasting
  • Marketing
  • Corporate Service and Support

NLP has successfully lead Lean engagements in Technology service companies and trained hundreds of associates to create customer value and eliminate waste. Connect with us to learn more about how we can help you to do the same.

Plan

Deploying Strategy with laser-like execution…

People

Acquisition and Development of Leadership talent…

Process

Eliminating Waste and Building Capability through Lean/Sigma Transformations